Cancellation Policy
Last Updated: August, 2026
Contact: support@whatsales.com
This Cancellation Policy explains how customers can cancel their WhatSales subscription and account.
WhatSales Ltd provides subscription-based business analytics software and services. Because our services involve ongoing data integrations, account configuration, data processing, customer support, and other resources, cancellation requires 30 days' notice.
30-Day Cancellation Notice
Customers must provide at least 30 days' notice to cancel their WhatSales subscription and account.
Your cancellation request does not immediately terminate your subscription.
The 30-day notice period begins on the date WhatSales receives your valid cancellation request.
For example, if we receive your cancellation request on 10 August, your subscription will remain active until 9 September. Your account and applicable subscription services will remain available during this notice period.
How to Request Cancellation
You can request cancellation by contacting WhatSales directly.
Please send your cancellation request to: support@whatsales.com
Your request should include:
- Your name
- Company name
- Email address associated with your WhatSales account
- A clear request to cancel your WhatSales subscription
We may contact you to verify the account and cancellation request before processing it.
Subscription Charges During the Notice Period
The 30-day notice period is part of the customer's subscription commitment.
Any subscription fees that become due during the 30-day notice period remain payable in accordance with your subscription agreement and billing terms.
Submitting a cancellation request does not stop or suspend recurring payments immediately.
Your subscription will remain active during the applicable notice period unless WhatSales confirms otherwise in writing.
Cancellation Effective Date
Your account cancellation becomes effective at the end of the applicable 30-day notice period.
Once the cancellation becomes effective:
- Your access to paid WhatSales services will end.
- Your marketplace, website, advertising and other integrations may be disconnected.
- You will no longer be able to access subscription features that require an active account.
- Your account may be deactivated in accordance with our Terms of Service and Privacy Policy.
No Pro-Rata Refunds
Cancellation does not automatically entitle you to a refund for subscription fees already paid.
Where applicable, you may continue using the paid services until the end of the applicable subscription or notice period.
Any refund will be considered only where required by applicable law, under our applicable refund terms, or where WhatSales agrees to provide a refund at its discretion.
Cancellation by WhatSales
WhatSales may suspend or terminate an account or access to its services where permitted under our Terms of Service.
This may include circumstances such as:
- Non-payment of fees
- Breach of the Terms of Service
- Misuse of the platform
- Fraudulent or unlawful activity
- Security or technical concerns
- Other circumstances permitted under the Terms of Service
Where WhatSales terminates an account because of a customer's breach of the Terms of Service, the customer may not be entitled to a refund for unused subscription fees or other paid services, subject to applicable law.
Data Following Cancellation
Following cancellation, WhatSales will handle account and personal information in accordance with its Privacy Policy and applicable data protection requirements.
Our Privacy Policy explains how information is retained, deleted or anonymized following account termination.
Reactivation
If you change your mind after submitting a cancellation request, you may contact WhatSales before your cancellation becomes effective.
We may be able to withdraw the cancellation request and keep your account active, subject to the applicable subscription terms.
Cancellation Does Not Remove Outstanding Amounts
Cancellation does not remove any outstanding payment obligations.
Any fees or other amounts due before the effective cancellation date remain payable.
Questions About Cancellation
If you have questions about your cancellation, notice period or account status, please contact us at support@whatsales.com