Multichannel Customer Support: Every Marketplace,One Inbox
Every customer message, one place, no exceptions.
Centralise your customer communication across all sales channels. Manage messages, support requests, and feedback from one unified workspace.
Trusted by 1000+ ecommerce brands – including:
Everything You Need to Stay on Top of Customers
Every marketplace has its own inbox and its own rules. WhatSales gives you one place for every customer message, across every channel.
Every customer message, one inbox.
Every conversation from every marketplace and channel, in one place, not five separate tabs.
- One inbox, every channelAmazon, eBay, Shopify and more, all landing in one place.
- Nothing falls through the cracksStop losing messages between platforms you'd otherwise check separately.
- Respond fasterReply quickly and resolve issues before they escalate.
Nothing sits unanswered.
Clear visibility into every ticket, conversation and response status, so nothing slips through.
- Full ticket visibilitySee every open request and its status at a glance.
- Assign without the chaosTrack ownership and keep response times inside SLA.
- Tied to your rankingResponse times feed directly into marketplace ranking and reviews.
Protect your Buy Box, not just your reputation.
Monitor reviews and seller feedback across every marketplace from one place.
- Every review, one placeSee feedback across every marketplace without checking each one.
- Same-day responseA bad review gets answered the same day, not the same week.
- Protect your rankingYour seller rating protects your Buy Box, not just your reputation.
Let the repetitive parts run themselves.
Route conversations, answer common questions, and keep the workflow moving automatically.
- Smart routingConversations land with the right person automatically.
- Common questions, answeredHandle repetitive queries without a human touching every ticket.
- Workflow that keeps movingLess manual triage, more time on the conversations that need it.
See where the team's time actually goes.
Response times, ticket volume and satisfaction, by channel, agent or period.
- Export in a clickResponse times, volume and satisfaction, ready to share.
- By agent or channelSee where time is actually going, not just totals.
- Find what to automateSpot where automation would save the team the most time.
Every customer message, one place, no exceptions.
Customer Success Stories
WhatSales saves me an average of 1–2 hours a day, adding up to a staggering amount over the month. I easily track my results on the app, and overall, it's a great tool for all sellers.
Shabaz Hussain
Simply Malikah
The Impact
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hours saved per month
0%
increase in efficiency
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reduction in losses
WhatSales at scale
£0m+
GMV analysed
0M+
orders analysed
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integrations
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