Data & Reporting Issues
Date range filter not working on the PLS statement or data not loading correctly.
This is typically caused by cached data in the browser. In some cases, extensions (such as ad blockers) can also interfere with filters and data loading.
Resolution:Follow these steps to resolve the issue:
1. Log out of the platform
2. Clear your browser cache and cookies
3. Disable any browser extensions (especially ad blockers)
4. Log back in to the platform
After completing these steps, the date range filters and data should load correctly.
Note:In some cases, the issue may not appear during initial checks but can occur due to local browser cache. A cache clear resolves this immediately.
If the issue persists:Please share a full-page screenshot or screen recording showing the issue, along with the selected filters, so our team can investigate further.